All Systems Operational
Uptime over the past 90 days. View historical uptime.
Skyresponse:Central ? Operational
90 days ago
99.89 % uptime
Today
Skyresponse:Admin ? Operational
90 days ago
100.0 % uptime
Today
Skyresponse:Admin New ? Operational
90 days ago
100.0 % uptime
Today
Response mobile application ? Operational
90 days ago
99.71 % uptime
Today
Alarm API ? Operational
90 days ago
99.93 % uptime
Today
ip.skyresponse.com ? Operational
90 days ago
99.94 % uptime
Today
Twilio Conference Operational
90 days ago
100.0 % uptime
Today
Twilio Voice - Europe Carriers Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
99.97 % uptime
Today
Camera service (Apexis and Foscam only) ? Operational
90 days ago
100.0 % uptime
Today
Camera service: Roommate ? Operational
90 days ago
100.0 % uptime
Today
SCAIP units Operational
90 days ago
100.0 % uptime
Today
AD login.skyresponse.com Operational
90 days ago
100.0 % uptime
Today
VPN Connection Operational
90 days ago
99.92 % uptime
Today
System Production Release ? Operational
VKP Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Skyresponse:Admin
Fetching
Skyresponse:Central
Fetching
Past Incidents
Oct 18, 2024

No incidents reported today.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Delays in alarm hanlding
Resolved - Dear customer,

As previously mentioned incident has been resolved, and we have been closely monitoring the situation. Rest assured, we will continue monitoring throughout the day to ensure stability.

During the incident, we scaled up the database to enhance performance, and we plan to continue running the scaled-up instance for the time being. At this point, we do not anticipate any further issues related to this matter.

We apologize for the inconveniences this incident may have caused you and ensure that we are doing our utmost to prevent this from happening in the future.
If you have any questions regarding this please reach out to the support.

Kind Regards,
Skyresponse Support
Web portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 16, 10:32 CEST
Monitoring - The issue has now been fully resolved.
We are currently monitoring the situation to ensure everything continues running smoothly.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have any further concerns, please don't hesitate to reach out

Kind regards
Skyresponse support
Oct 16, 07:14 CEST
Identified - The issue has been identified and the services have recovered for central and alarm handling.

Response apps are still experiencing delays but we are working on recovering those aswell.

Best regards
Skyresponse support
Oct 16, 06:58 CEST
Investigating - Dear customer,

We are investigating an issue where we see delays in the alarm handling.

We apologize for the inconveniences this incident may have caused you and ensure that we are doing our utmost to avoid any future problems.

Kind Regards,

Skyresponse Support

Web portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 16, 06:43 CEST
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 08:23 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 CEST
Scheduled - Dear customer,

In our work to improve our service we are now launching our new process for maintaining old data.
Its purpose is to remove old data from the alarm database to enhance and secure system stability.
The new functionality has been thoroughly tested on a copy of the production database.

Scheduled Time:
Start: October 10th, 2024, 14:00 CET
End: October 10th, 2024, 16:00 CET (Estimated)
Impact: No major service disruptions are anticipated during this period.

Actions: Our team will actively monitor the system throughout the maintenance window to ensure smooth operation.

We appreciate your understanding as we work to improve system reliability. Should you have any questions or encounter any issues, please feel free to contact our support team.

Best regards,
Skyresponse Operations Team
Oct 10, 11:27 CEST
Oct 10, 2024
Planned Maintenance: VPN Tunnel migration between CSL and Skyresponse
Completed - The scheduled maintenance has been completed.
Oct 10, 14:33 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 10, 13:21 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 10, 13:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:00 CEST
Scheduled - Dear Skyresponse customer,

CSL is changing their Internet Bearer Service, requiring the migration of the VPN tunnel between CSL and Skyresponse to a new tunnel. Now CSL is done with their part of maintenance and we are ready to perform maintenance. Both CSL and Skyresponse will update their respective routes in parallel to direct traffic through the new tunnel.

Due to the VPN tunnel between CSL and Skyresponse being temporarily offline (1-2 minutes of downtime is expected), no alarms will be able to reach the Skyresponse system during this period. As a result, alarms cannot be processed or queued for future handling.

If your alarm device is configured to automatically resend alarms when an acknowledgment is not received, this functionality will help prevent lost alarms. However, without this configuration, alarms may be lost during the downtime.

Start Time: Thursday, 10th October, 13:00 CET
End Time: Thursday, 10th October, 14:00 CET

Affected Service:
This impacts alarm devices using CSL SIM cards that report to vpn-prod.voip.skyresponse.com.

Thank you for your understanding.

Kind Regards,

Skyresponse Support

Web Portal: support.skyresponse.com
Oct 8, 08:45 CEST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Skyresponse planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 16:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 CEST
Scheduled - Dear customer,

As mentioned we have decided to postpone the planned 24.06 release and focus on system stability. However, certain minor system changes are still necessary to keep the system stable and will be deployed as scheduled. These changes are specifically related to Central and will be deployed on 7th October throughout the day.

Please note that this maintenance window will only involve minor system adjustments. No downtime is anticipated during the maintenance. We will provide ongoing updates to keep you informed as the deployment progresses.

Thank you for your understanding and support.

Regards, Skyresponse support
Oct 4, 14:53 CEST
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

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