All Systems Operational
Uptime over the past 90 days. View historical uptime.
Skyresponse:Central ? Operational
90 days ago
99.89 % uptime
Today
Skyresponse:Admin ? Operational
90 days ago
100.0 % uptime
Today
Skyresponse:Admin New ? Operational
90 days ago
100.0 % uptime
Today
Response mobile application ? Operational
90 days ago
99.71 % uptime
Today
Alarm API ? Operational
90 days ago
99.93 % uptime
Today
ip.skyresponse.com ? Operational
90 days ago
99.94 % uptime
Today
Twilio Conference Operational
90 days ago
100.0 % uptime
Today
Twilio Voice - Europe Carriers Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
99.97 % uptime
Today
Camera service (Apexis and Foscam only) ? Operational
90 days ago
100.0 % uptime
Today
Camera service: Roommate ? Operational
90 days ago
100.0 % uptime
Today
SCAIP units Operational
90 days ago
100.0 % uptime
Today
AD login.skyresponse.com Operational
90 days ago
100.0 % uptime
Today
VPN Connection Operational
90 days ago
99.92 % uptime
Today
System Production Release ? Operational
VKP Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Skyresponse:Admin
Fetching
Skyresponse:Central
Fetching
Past Incidents
Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 08:23 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 CEST
Scheduled - Dear customer,

In our work to improve our service we are now launching our new process for maintaining old data.
Its purpose is to remove old data from the alarm database to enhance and secure system stability.
The new functionality has been thoroughly tested on a copy of the production database.

Scheduled Time:
Start: October 10th, 2024, 14:00 CET
End: October 10th, 2024, 16:00 CET (Estimated)
Impact: No major service disruptions are anticipated during this period.

Actions: Our team will actively monitor the system throughout the maintenance window to ensure smooth operation.

We appreciate your understanding as we work to improve system reliability. Should you have any questions or encounter any issues, please feel free to contact our support team.

Best regards,
Skyresponse Operations Team
Oct 10, 11:27 CEST
Oct 10, 2024
Planned Maintenance: VPN Tunnel migration between CSL and Skyresponse
Completed - The scheduled maintenance has been completed.
Oct 10, 14:33 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 10, 13:21 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 10, 13:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:00 CEST
Scheduled - Dear Skyresponse customer,

CSL is changing their Internet Bearer Service, requiring the migration of the VPN tunnel between CSL and Skyresponse to a new tunnel. Now CSL is done with their part of maintenance and we are ready to perform maintenance. Both CSL and Skyresponse will update their respective routes in parallel to direct traffic through the new tunnel.

Due to the VPN tunnel between CSL and Skyresponse being temporarily offline (1-2 minutes of downtime is expected), no alarms will be able to reach the Skyresponse system during this period. As a result, alarms cannot be processed or queued for future handling.

If your alarm device is configured to automatically resend alarms when an acknowledgment is not received, this functionality will help prevent lost alarms. However, without this configuration, alarms may be lost during the downtime.

Start Time: Thursday, 10th October, 13:00 CET
End Time: Thursday, 10th October, 14:00 CET

Affected Service:
This impacts alarm devices using CSL SIM cards that report to vpn-prod.voip.skyresponse.com.

Thank you for your understanding.

Kind Regards,

Skyresponse Support

Web Portal: support.skyresponse.com
Oct 8, 08:45 CEST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Skyresponse planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 16:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 CEST
Scheduled - Dear customer,

As mentioned we have decided to postpone the planned 24.06 release and focus on system stability. However, certain minor system changes are still necessary to keep the system stable and will be deployed as scheduled. These changes are specifically related to Central and will be deployed on 7th October throughout the day.

Please note that this maintenance window will only involve minor system adjustments. No downtime is anticipated during the maintenance. We will provide ongoing updates to keep you informed as the deployment progresses.

Thank you for your understanding and support.

Regards, Skyresponse support
Oct 4, 14:53 CEST
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Issue with handling alarms in Response app and Central
Resolved - Dear Customer,

We would like to inform you that the system remains stable and is operating normally after the incident in the morning.

Incident Summary:

On Wednesday at 06:30 CET, a maintenance job was unexpectedly activated, triggering system alarms and causing downtime for the Response App, as well as intermediate issues with Central and alarm handling. The incident lasted several hours and resulted in service interruptions.

All alarms were successfully received during this period. However, due to the downtime in the response app, not all could be addressed immediately.

Immediate actions taken included:
- Adding additional servers
- Restarting servers
- Creating a new alarm-handling environment

We apologize for any inconveniences this incident may have caused and assure you that we are fully committed to preventing similar occurrences in the future.

Since this incident is related to the one on Friday 27th of Sept, a full Root Cause Analysis (RCA) will be provided in conjunction with that incident.

Kind regards,
Skyresponse Support
Web Portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 2, 18:07 CEST
Monitoring - The response apps have been restored, all servers are fully operational. Alarm handling is functioning as expected, and we will be monitoring the system to ensure continued stability.

This issue is related to the one we encountered last Friday. Although we have not yet identified the root cause, our investigation is still ongoing, and we will provide an update as soon as we have more information.

Thank you for your patience.

Kind Regards,

Skyresponse Support

Web portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 2, 11:11 CEST
Update - Thank you for your patience.
Central and its related services have been fully restored and are now working as expected.

We’re now shifting our focus back to restoring the response apps, which was temporarily paused. We’ll provide you with an update on the progress shortly.

If you have any questions in the meantime, feel free to reach out!

Best regards
Skyresponse support

Web portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 2, 10:38 CEST
Update - We have found and implemented a workaround for the main issue.

We are restoring everything related to Central. This process is ongoing and we will give you an update on this soon. Once this is done we will restart the app services.
Oct 2, 10:10 CEST
Update - We have seen that this incident may also cause some problems in Central, that new alarms are not showing automatically in the "Active" list. A refresh of the webpage or changing between respondent groups should solve this.

We are still working on the issues.
Oct 2, 09:32 CEST
Update - We are still working on the issue with the response apps.

Currently there are no instances that are up and running and we are continuing to investigate how we can get these up and running again.
Oct 2, 09:20 CEST
Update - We are continuing to work on getting the Response app up and working again with our highest priority.
Oct 2, 08:34 CEST
Identified - The problem has been identified and we are still working on the issue.

As it is now it is only affecting response apps.

Response app environment is being scaled up and instances are being restarted.

Best regards
Skyresponse support
Oct 2, 07:54 CEST
Investigating - Dear customer,

We currently have an ongoing incident with response app having problems with login and handling alarms.
We are still investigating the issue and will get back to you with an update soon.

We apologize for the inconveniences this incident may have caused you and ensure that we are doing our utmost to avoid any future problems.

Kind Regards,

Skyresponse Support

Web portal: support.skyresponse.com
Phone: +46 10 888 5557
Oct 2, 07:17 CEST
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Planned Maintenance: VPN Tunnel migration between CSL and Skyresponse
Completed - We have decided to pause this maintenance window until communication and planning with CSL are fully finalized. A new maintenance window will be scheduled separately once everything is agreed upon.

Regards, Skyresponse team
Sep 30, 11:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:00 CEST
Scheduled - Dear customer,

CSL has begun working on the tunnel upgrade but is not yet ready to proceed with the tunnel switch. As a result, we have decided to postpone the planned maintenance and reschedule it for next Monday, 30th September. We will provide an updated time for the maintenance shortly.

Thank you for your understanding.

Kind Regards,

Skyresponse Support
Sep 26, 12:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 CEST
Update - Dear customer,

We would like to provide an important update regarding the affected services. Due to the VPN tunnel between CSL and Skyresponse being temporarily offline (1-2 minutes of downtime is expected), no alarms will be able to reach the Skyresponse system during this period. As a result, alarms cannot be processed or queued for future handling.

If your alarm device is configured to automatically resend alarms when an acknowledgment is not received, this functionality will help prevent lost alarms. However, without this configuration, alarms may be lost during the downtime.

This impacts alarm devices using CSL SIM cards that report to vpn-prod.voip.skyresponse.com.

Thank you for your understanding.
Sep 25, 16:42 CEST
Scheduled - Dear Skyresponse customer,

CSL is changing their Internet Bearer Service, requiring the migration of the VPN tunnel between CSL and Skyresponse to a new tunnel. Both CSL and Skyresponse will update their respective routes in parallel to direct traffic through the new tunnel. During the migration, 1-2 minutes of downtime is expected.

Start Time: Thursday, 26th September, 10:00 CET
End Time: Thursday, 26th September, 11:00 CET

Affected Service:
This impacts alarm devices using CSL SIM cards that report to vpn-prod.voip.skyresponse.com.

Thank you for your understanding.

Kind Regards,

Skyresponse Support

Web Portal: support.skyresponse.com
Phone: +46 10 888 5557
Sep 23, 13:26 CEST
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