The incident has now been resolved, and both traffic and system load have returned to normal. We will continue to monitor the service to ensure everything is functioning as expected.
If you continue to experience any issues, please don’t hesitate to contact our support team.
Best regards, Skyresponse Support
Posted Oct 30, 2025 - 11:43 CET
Monitoring
The root cause of the issue has been resolved, and traffic from Climax devices is slowly being restored. We will continue to monitor the situation closely, but occasional delays in alarm handling may still occur during the recovery process.
Posted Oct 30, 2025 - 11:11 CET
Investigating
Dear Customer,
We are currently experiencing delays in processing traffic from Climax devices, which may result in slower alarm handling and a partial service outage for these devices.
Our technical team is actively investigating the issue and working to restore normal performance as quickly as possible.